AV Technician III

The mission of the Allen Institute is to unlock the complexities of bioscience and advance our knowledge to improve human health. Using an open science, multi-scale, team-oriented approach, the Allen Institute focuses on accelerating foundational research, developing standards and models, and cultivating new ideas to make a broad, transformational impact on science.

The mission of the Allen Institute’s Administration team is to provide support and structure to the scientific divisions. Coinciding with the team science approach, administration helps facilitate team learning and the overall mission of the institute.

The Audio Visual (AV) Technician III assumes responsibility for overseeing all AV and technical aspects pre and post meetings and corporate events. Working closely with the Facilities and IT teams, the AV Technician III conducts rigorous testing of equipment and AV systems, ensuring seamless functionality and providing end-user support when necessary. Additionally, this role collaborates with the Events & Communication teams to facilitate setup and teardown for corporate events and meetings. Following all guidelines, requirements, and procedures, you will implement improvements as well as demonstrate advanced problem-solving skills, organizational and interpersonal skills, a strong work ethic, and a sense of individual responsibility. In addition, you will need to troubleshoot complex technical issues under pressure.

At the Allen Institute, we believe that science is for everyone – and should be open to everyone. We are dedicated to combating biases and reducing barriers to STEM careers more broadly.

We also believe that science is better when it includes different perspectives and voices. We strive to make the Allen Institute a place where everyone feels like they belong and are empowered to do their best work in a supportive environment.

We are an equal-opportunity employer and strongly encourage people from all backgrounds to apply for our open positions.

Essential Functions

• Install, configure, and test AV equipment and systems, including projectors, sound systems, microphones, video walls, lighting, and control systems, in various event venues and meeting spaces.
• Troubleshoot and resolve technical issues related to AV equipment, connectivity, and software, both proactively and reactively, to minimize disruptions during events.
• Oversee maintenance contracts and repair services.
• Provide high-level AV best practices training, tutorials, and write SOPs to empower Institute staff to run/manage basic meeting setups on their own.
• Support Events & Communication teams with corporate event setup and teardown.
• Train and mentor junior AV technicians on proper equipment operation, troubleshooting techniques, and best practices for delivering high-quality AV services.
• Maintain an inventory of AV equipment, accessories, and spare parts, performing regular inspections, repairs, and replacements as necessary to ensure availability and functionality.
• Stay up-to-date with the latest trends and advancements in AV technology, attending training sessions and industry events to enhance technical knowledge and skills.
• Provide excellent customer service and support, responding promptly to client inquiries and requests, and ensuring a positive experience throughout the event lifecycle.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

Required Education and Experience

• High School Diploma or equivalent
• 1 Year of experience in an AV Technician role or equivalent experience
• Advanced technical proficiency with a wide range of AV equipment, software, and technologies, including but not limited to audio mixers, digital signal processors, video switchers, and control systems.

Preferred Education and Experience

• 3 years experience in an AV Technician role or equivalent experience
• Knowledge of Logitech and Crestron devices and software
• Certified Technical Specialist (CTS) certification
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients, vendors, and internal teams.

Physical Demands

• Physical skills necessary to bend, stoop, lift, reach and perform basic physical tasks
• Occasional lifting up to 30 pounds
• Fine motor movements in fingers/hands to operate computers and other office equipment

Position Type/Expected Hours of Work

• This role is currently working onsite and is expected to work onsite for the majority of working hours. The primary work location for this role is 615 Westlake Ave N, but may work at other Allen Institute locations based on event location, with flexibility to work remotely on a limited basis.
• Ability to work flexible hours, which may include evenings, weekends, and holidays, to support events and accommodate client schedules.

Annualized Salary Range

• $58,000 - $71,050*

* Final salary depends on required education for the role, experience, and level of skills relevant to the role, along with work location, where applicable.

Benefits

• Employees (and their families) are eligible to enroll in benefits per eligibility rules outlined in the Allen Institute’s Benefits Guide. These benefits include medical, dental, vision, and basic life insurance. Employees are also eligible to enroll in the Allen Institute’s 401k plan. Paid time off is also available as outlined in the Allen Institute's Benefits Guide. Details on the Allen Institute’s benefits offering are located at the following link to the Benefits Guide: https://alleninstitute.org/careers/benefits.

It is the policy of the Allen Institute to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Allen Institute will provide reasonable accommodations for qualified individuals with disabilities.